Exchange & Refund Policy

We want you to be satisfied with your AURX products. Please read our process carefully before requesting a return or exchange.

1. Returns & Refunds

• Our Fault: If you receive a defective item or the wrong order, we will provide a
  full refund or a replacement. We will cover all shipping costs.
• Change of Mind: If you wish to return an item for personal reasons, we do not offer cash refunds.
  We will provide store credit only.

2. The Exchange Process

• Inspection: All returned items (shoes and accessories) must be
  unworn, unwashed, and in original packaging.
• Procedure:
  1. Contact us at 071 233 9494 to initiate an exchange.
  2. Send the product back to us for inspection.
  3. Once approved, we will ship the replacement item.
• Shipping Fees:
  • If the exchange is due to our error, shipping is FREE.
  • For all other exchanges, the customer is responsible for both return shipping and the cost of sending the new item.

3. Exclusions

• Shoe Cleaners & Liquids: Cannot be returned or exchanged.
• Sale Items: Items purchased during a clearance sale may be subject to different exchange rules
  (store credit only).

Contact Information

For any inquiries regarding these policies, please contact:

• Phone / WhatsApp: 071 233 9494
• Website: www.aurx.lk
• Official Entity: AURX BY 9ty4 Commodities (Pvt) Ltd, Sri Lanka